How can we help you?

Getting Started New around here? Get yourself up and running in no time Drop Scale Everything you need to know about our connected kitchen scale Drop Recipes How to find and use our iOS app - the recipe-based platform for the kitchen Product Policies Information on orders, warranty and returns Help and Troubleshooting Having trouble connecting? Your device won’t turn on? Here’s how to fix it! Other Appliances Powered by Drop How to connect and use Drop with kitchen appliances from the world's leading manufacturers

Frequently Asked Questions

Why do I need an account? A step-by-step guide for first-time users What devices are Drop Scale compatible with? Having problems connecting? Try this troubleshooting guide. What if the LED light doesn’t turn on when I press the front button? What kind of battery does Drop Scale use? Where can I purchase a new battery? How to use Drop Scale with Android devices How do I turn off the scale when I’m done using it? How do I replace the battery?

Can’t find what you’re looking for?

Our community support team is here for you.

Contact Support